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Customer Service

Providing exceptional customer back-up service and support is a key component of Euroquip’s philosophy.

This service includes extensive spare parts stock holding (industry leading over 10,000 lines) comprehensive spare parts lists and service manuals, a dedicated FREE phone support line so you can speak to experienced and helpful technicians. Euroquip has a strong focus on providing premium quality equipment to the commercial market and market leading value with entry level and DIY products. Stringent processes and quality control requirements ensure products meet or exceed the requirements of external and internal standards. This focus and policy has been a substantial contributor to Euroquip’s continued growth and market acceptance over the years.

Customer Support
Customers around the globe can expect same day response - via phone, fax or email. National enquiries receive prompt service through the dedicated 0800 helpline or the Customer Service email address. International enquiries can be directed through the phone, fax or email, 24 hours a day. Their fully trained and professional sales and service staff are always willing to help you.

Product Returns Procedure 
To return an item to Euroquip please contact the Customer Service team on 0800 387 678 to obtain a Return Authorisation (R.A) number, this will guarantee your product return receives prompt attention. 

Warranty Procedure
Before making any warranty claim against a product, please refer to the Euroquip Warranty Process flowchart.

Product Guarantees
Euroquip products are all covered by a comprehensive guarantee against faulty manufacture. DIY and consumer products are covered for a minimum of 12 months and some selected commercial and industrial products are covered for up to 5 years. 

Service/Parts Back-up
Euroquip products are supported by a nation-wide network of qualified service agents with access to parts on overnight courier country-wide and 4 - 6 days FedEx courier -Internationally. After sales service and parts support is a very important component as it is an integral part of the moto, ‘Empowering Industries’. Their rapid market growth is in fact largely due to years of unparalleled service and support, ensuring their quality products are kept operating, with hassle-free service day in and day out.

Delivery
Orders received before the midafternoon cut of times are actioned for same day dispatch with the option for overnight courier country-wide, while larger palleted orders have a standard 2-4 day transit period. International orders can be dispatched on FedEx courier for prompt delivery globally, while larger palleted consignments are dispatched within 24 hours of receiving them.

ABOUT US

Euroquip; a family owned and operated company, commenced in 1974 as a wholesale supplier to the power garden industry. The company has grown steadily to become...... read more
 

CONTACT US

0800 387 678